DINO MERGE · PURCHASE CARE

Purchases & Refunds

Service: Dino Merge (com.dinomerge.defense)

Effective: September 5, 2026

1. Payment and delivery

Paid products use Google Play billing. Currency and items are delivered after payment approval and receipt verification. Dino Merge servers do not collect or store full payment details such as card numbers.

2. Requesting a refund

Google Play purchases follow Google's refund process and applicable law. Within 48 hours of purchase, you can request a refund through Google Play. After that, contact support with your Google Play order number beginning with GPA. Using an item alone does not remove refund rights recognized by law or Google Play.

Google Play refund request Contact purchase support

3. How approved refunds affect the game

All currency and items granted by the refunded order are reclaimed.

Remaining Star Amber and Gold are reclaimed immediately.
Amounts already spent are recorded as a refund balance. Star Amber balances are deducted from future Star Amber grants; Gold balances are deducted from future purchased Gold.
Identifiable items, such as a Starter Pack dino, are removed from your inventory.
Once-per-account purchase history may remain after a refund.
Duplicate order or refund notifications are processed only once.

4. Limits and exceptions

Where allowed by law or Google Play policy, refunds for used digital content or immediately delivered benefits may be limited. Non-delivery, duplicate charges, incorrect delivery, purchases by minors, unauthorized payments, and other recognized grounds are reviewed separately. Eligibility depends on purchase timing, use, payment status, and applicable law.

5. Information to include

Google Play order number beginning with GPA.
Purchased product and payment time.
Your game account email or account details shown in the app.

Do not send passwords, card numbers, or verification codes.

Support Privacy policy